Personal Development Skills Training - Assertiveness
| Training style | Day training using : | Formal training Practical exercises Discussion |
|---|---|---|
| Delegates | Groups of up to 8 or 1:1 | |
| Venue | Your offices | |
| Course language | English | |
| Course content | Inner assertion : | Self-esteem Inner strength Positive self-image Nobody's perfect Criticism -how it affects your inner-self |
| Outer assertion : | What it's not - aggression or submission What it is - gaining and keeping control Creating a positive environment Saying what you mean Reading and using non-verbal signals Asking for what you want Giving and receiving praise Giving and receiving criticism Saying 'no' to unreasonable requests Dealing with loaded questions |
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