Personal Development Skills Training - Telephone Techniques
| Training style | Day training using : | Formal training Practical exercises Discussion |
|---|---|---|
| Delegates | Groups of up to 8 (maximum) or 1:1 | |
| Venue | Your offices | |
| Course language | English | |
| Course content | Your voice : | Making it work A professional image Fitting the circumstances |
| The message : | Saying what you want to say Handling difficult calls Offering alternatives Opening a call positively Questioning techniques - finding 'hidden' needs Making the most of enquiries Sequence for taking enquiries Summarising needs Closing the call |
|
| Follow up : | Writing messages Dealing with enquiries Ensuring accuracy of information Keeping records |
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o t h e r l i n k s :
» Personal Development Skills Training
» . . . Presentation Skills
» . . . Telephone Techniques
» . . . English for Business Writers
» . . . Meeting Skills
» . . . Time Management
» . . . Assertiveness
» . . . Creative Thinking
» . . . Listening Skills
» . . . Special Courses